Server use
Easy Web Hosting and Easy Email reserves the right to refuse service and /or access to its servers to anyone.

Easy Web Hosting and Easy Email do not allow any of the following content to be stored on its servers:

Illegal Material - This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any UK legislation.

Adult Material - Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of Easy Web Hosting and Easy Email.

Warez - Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking, IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.

Support
We will endeavour to provide a continuous high quality service. If you experience problems with your service, you should consult our support website. Should you fail to find a resolution to our problem in our FAQ's or Knowledge Base then you will find our 24/7 support contact details within our support website: http://www.support.easy-web-hosting.co.uk

Please note we may require suspension of some of our services for short scheduled periods to carry out maintenance or repair to our services. Information concerning scheduled downtime is available on the Easy Web Hosting and Easy Email Support website as are any interruptions to our services.

Unlimited use policy
High bandwidth usage: Easy Web Hosting and Easy Email offers an unlimited use policy by maintaining very large ratios of bandwidth per customer. In rare cases, Easy Web Hosting and Easy Email may find a customer to be using server resources to such an extent that he or she may jeopardize server performance and resources for other customers. In such instances, Easy Web Hosting and Easy Email reserves the right to impose the High Resource User Policy for the consideration of all customers.

Database Usage
If you exceed the limits on our database products (MS SQL and MySQL) then we will automatically charge you for the additional space you use at our current prices.

High resource use policy
Resources are defined as bandwidth, processor utilization or disk space.

Easy Web Hosting and Easy Email may implement the following policy to its sole discretion:

When a website is found to be monopolising the resources available Easy Web Hosting and Easy Email reserves the right to suspend that site immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers. Customers may be offered an option whereby Easy Web Hosting and Easy Email continues hosting the website for an additional fee.

Payment policies
All accounts are set up on a prepay basis. Although Easy Web Hosting and Easy Email reserves the right to change prices of accounts or services at any time, all pricing is guaranteed for the period of prepayment. Payment is due every 30 or 365 days, following the date the account was established. Customers pay annually in advance will receive notification to renew their account 1 month before the end of their current hosting period. Failure to pay prior to your renewal date may result in the suspension of your account.

In situations where the card number on file is declined Easy Web Hosting and Easy Email will immediately suspend the facility to purchase services on-line until the outstanding charge is processed successfully. In addition, Easy Web Hosting and Easy Email reserves the right to suspend other services until the outstanding debt is cleared. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request.

No bills or invoices will be sent by regular mail. All invoices will be sent directly to customers via email shortly after the online purchase has been made. At this point the customer's card will be charged automatically.

All payment is in UK sterling.

You are required to have a valid credit/debit card and email address registered on your account at all times, failure to do so may result in suspension of your account.

Payment options
In order to streamline our accounting procedures and keep costs down Easy Web Hosting and Easy Email currently runs a limited number of payment options.

Credit / Debit Cards: Easy Web Hosting and Easy Email accepts MasterCard, Visa, Visa electron, Switch/Maestro and Solo

Cheque Payment: This option is only available to customers who pay annually for their Easy Web Hosting and Easy Email account. Easy Web Hosting and Easy Email cannot guarantee that a service will be provided until after any received cheques have been cleared.

Cancellation and refunds
Easy Web Hosting and Easy Email reserves the right to cancel the service at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of membership. If a customer contravenes Easy Web Hosting and Easy Email' terms of service a refund will not be issued in the event of a cancellation.

Customers may cancel their account at any time. During the initial 30 day period customers who wish to cancel will be entitled to a full refund for their hosting fees only, but will not be entitled to a refund for any additional services purchased. Any incentives offered to customers when opening the account will also be cancelled. Customers may be given the option to purchase services which were offered as start-up incentives in the result of a cancellation.

Fees charged on a prepay basis are non-refundable. Once the initial trial period has expired customers are not entitled to receive a refund unless the service is cancelled by Easy Web Hosting and Easy Email. In addition some accounts incur set-up fees, these charges are also non-refundable.

Indemnification
Customer agrees that it shall defend, indemnify, save and hold Easy Web Hosting and Easy Email harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Easy Web Hosting and Easy Email, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Easy Web Hosting and Easy Email against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Easy Web Hosting and Easy Email' server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from Easy Web Hosting and Easy Email' server.

Disclaimer

Easy Web Hosting and Easy Email will not be responsible for any damages your business may suffer. Easy Web Hosting and Easy Email makes no warranties of any kind, expressed or implied for services we provide. Easy Web Hosting and Easy Email does not back up your data/website unless it is placed on a load balanced server, and whilst every attempt would be made in the unlikely event of any corruption or hardware failure, Easy Web Hosting and Easy Email cannot guarantee to be able to replace lost data. Easy Web Hosting and Easy Email disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, nondeliveries, wrong delivery, and any and all service interruptions caused by Easy Web Hosting and Easy Email and its employees. Easy Web Hosting and Easy Email reserves the right to revise its policies at any time.

Please note: by signing up for any of our services you agree to be bound by all Easy Web Hosting and Easy Email terms and conditions.

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